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Activ Web Design Beverley

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Activ Web Design FAQ

Here are answers to some of our most frequently asked questions, if your question isn't fully answered here please contact us by either completing the contact form at the bottom of the page alternatively email us at enquiries@activwebdesignhull.co.uk, or phone us on  01482 861875

All of our websites and services are now available on "Pay Monthly"

We now offer "Pay Monthly" options on all our websites and services, these packages include a bespoke website, *domain name, 12 months hosting, 12 months support and **website changes in fact all you need to get your business online and working for you.

* ".co.uk" domain name, subject to your choice being available.
** Does not include additional pages, or any bespoke functionality.

Why Choose Activ Websites

 

1
Bespoke Website

Not a "drag and drop" template site looking like the other 000's of websites from that supplier. We will showcase your business.

2
No 1 in the small business sector

Activ have designed hundreds of websites for small business owners since 2007 & we provide a full aftercare and support service.

3
Local web designers and support

Our designers are local to you & we run our own businesses online, so understand what is needed to promote you business and services.

4
Fully Responsive

Our websites are fully responsive, that means that your business will look great on Desktop and Laptop PC's as well as Tablets and Phones.

Does Activ Web Design (Yorkshire) use templates?

No we build our websites using a common framework, we do not use templates, each website is unique and is designed to meet the requirements of your business, designed to your requirements, each page is different and bespoke to you.

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Do I need to provide the content for the website?

Yes, however, should you need it we will help and guide you in the structure and content required for your website.

You will need to provide us with the text, images, and any related marketing material and documents necessary. We will optimise your content for search engines.

We will also advise in the use of stock photo images if you don't have the images you need. Ultimately, you are responsible for the content of your website and will have the final say.

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Can I upgrade my website in the future?

Yes, all of our websites are upgradeable, we even add bespoke items if you need something which doesn't come as standard.

We can add additional pages, galleries, case studies etc. in fact almost anything you can think of. You will also benefit from our ongoing support and maintenance included with your website.

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Am I tied into a contract for my website?

Only for the first 12 months (inc in the cost of the website), after that you can terminate your website at any stage with 30 days notice.

We will contact you each year to collect your renewal payment that is the best time to let us if you no longer wish to keep the website and we will remove the website and any associated emails.

If we administer your domain name for you, we can transfer it to another designer but there may be a small admin fee to do this (currently £20)

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Can I edit and update my website myself?

A full content management system is included as standard with our websites.

Together with our support and maintenance, many clients find this the ideal combination. However, if you would like to edit or add pages to your website (often useful for clubs, charities and other member organisations), then we can provide a full content management system training. Please contact us for details.

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What happens once my website is launched?

It can take between 24 and 48 hours for your website to go live across the internet, we will let you know when this has happened and provide details to access your emails if we are providing this service.

We will also register your website with search engines in order to prompt them to index your website, in theory, it can take a few weeks for Google to index your site but in reality it usually takes a couple of weeks or even days.

Until you have been indexed, your site will not appear in search results. Your ranking for different search terms will improve over time but is of course dependent on competition for similar websites in your sector.

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How will I access my email?

If we provide emails for you (free), then you will be issued with login details and passwords for each email address after the website has been launched.

The emails we provide can be accessed via a web browser using a webmail facility, similar to Gmail and Hotmail, In addition, it is also possible for you to set-up an email program like MS Outlook, MAC mail or a mobile device to access your emails.

We will provide you with the necessary settings to do this, the set-up will vary slightly depending on the program or device.

Whilst we don't support these other facilities we will endeavor to advise if we can.

You can also stay with your current email provider if you prefer.

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What maintenance and support do you provide?

All our website packages include our support and maintenance service.

This includes support by email and phone in the use of your website and related online marketing. We will also provide minor updates and changes to your website; most small tasks will be included e.g. add a testimonial, add an image etc.

New features, extra pages or work involving the redesign of the website is not included and will be charged for. We will always tell you when charges will be applicable and can provide a quote for work on request.

You will also receive emails from us offering further advice to support you in developing your website as a key marketing tool for your business. All websites also includes an initial training session to get you familiar with updating and running your website.

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Do you provide SEO as part of the website package?

All of our sites are optimised for search engines, we use code that is friendly to search engines which means it is easy to read and index.

We will discuss your key marketing terms which you expect people to use when searching for your products and services. The website will then be built bottom up based on those terms, this gives you the best chance of being found for these terms on Google and other search engines.

Remember you are open to competition and so exact positions in search engine results cannot be guaranteed.

Good ranking results also depend on how much additional promotion of your business and website takes place online (directories, indexes, forums, social media etc.).

We also provide a paid SEO services for clients who wish to further improve their ranking for search terms related to their business. Please see www.activwebdesignhull.co.uk for details.

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What if I have a bespoke requirement?

Our website packages provide everything that most small businesses need for a professional website; saving you time, costs and helping to generate business - We also offer a number of enhanced marketing options to deal with specific client requirements.

In addition, we also have a bespoke development team that can add or adapt functionality based on your requirements, don't feel you are limited by our standard packages as we have the resources to develop complete flexibility, It also means that our clients can be assured that we can continue to support them as their business grows and their requirements adapt over time.

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Can I transfer my website to another web designer?

Many of our clients have been with us for a number of years now and we continue to adapt their website to maintain and develop it as a valuable marketing tool, we like to think you won't find the need to leave us and we're always happy to discuss options for redesign or upgrade to make sure you are entirely happy with your website and the service we provide. If you should decide to leave us the HTML/CSS code and images for your website are openly available for another developer to copy and rebuild your website with their own chosen content management system.

We don't provide file transfer access as this would allow access to Activ's great proprietary development software - you need to be one of the Activ team for that, in reality, if you move to a new web designer, it is likely you will want something different anyway.

If we administer your domain name, you will need to arrange to transfer this to a new provider and there may be a small admin charge for this (currently £20).

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Does the website work on mobile devices?

Yes, all of our websites are now responsive and will work perfectly well on mobile phones, tablets, PC's and other devices.

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What other online services do you provide?

In addition to our web design and SEO services, we can also support you with a wide range of related services including email marketing, social media management, video production and editing, copywriting, logo design and more. If we don't have the skills in house, then we work with other selected local suppliers who we believe are right for our clients. If you are not sure if we can help, then just ask us. If we don't think we are the right people for what you need, then we will say and do our best to recommend someone else. We only take on clients that we know will be entirely happy with what we provide.

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