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Activ Web Design FAQ

Here are answers to some of our most frequently asked questions, if your question isn't fully answered here please contact me by either completing the contact form here alternatively email me at info@activwebdesignhull.co.uk, or phone me on 07850 009750 or 01482 861875

Does Activ Web Design (Yorkshire) use templates?

We build our websites using a common framework, we do not use templates, each website is unique and is designed to meet the requirements of your business, designed to your requirements, each page is different and bespoke to you.

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Do I need to provide the content for the website?

Yes, however, should you need it we will help and guide you in the structure and content required for your website.

You will need to provide us with the text, images, and any related marketing material and documents necessary. We will optimise your content for search engines.

We will also advise in the use of stock photo images if you don't have the images you need. Ultimately, you are responsible for the content of your website and will have the final say.

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Can I upgrade my website in the future?

Yes, It will cost an additional £300 to set-up and you will then pay the standard £150 hosting renewal each year.

We will expand the website to add the additional pages necessary for a comprehensive business website including testimonials, galleries, case studies etc. You will also benefit from our ongoing support and maintenance included.

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Am I tied into a contract for my website?

No, you can terminate your website at any stage.

We will contact you each year when your renewal is due to collect your renewal payment that is the best time to let us if you no longer wish to keep the website and we will remove the website and any associated emails.

If we administer your domain name for you, we can transfer it to another supplier but there may be a small admin fee to do this (currently £20)

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Can I edit and update my website myself?

A full content management system is included as standard for our eCommerce online shops as part of the package to allow you to manage your online shop.

Our Starter 3-Page and Comprehensive business website packages can as an option include a news management feature to allow you to blog, add news, offers etc. to the website yourself, together with our support and maintenance, many clients find this the ideal combination. However, if you would like to edit or add pages to your brochure website (often useful for clubs, charities and other member organisations), then we can provide a full content management system and training. Please contact us for details.

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What happens once my website is launched?

It can take between 24 and 48 hours for your website to go live across the internet, we will let you know when this has happened and provide details to access your emails if we are providing this service.

We will also be registering your website with search engines in order to prompt them to index your website, in theory, it can take a few weeks for Google to index your site but in reality it usually takes a couple of weeks or even days.

Until you have been indexed, your site will not appear in search results. Your ranking for different search terms will improve over time but is of course dependent on competition for similar websites in your sector.

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How will I access my email?

If we provide emails for you (free option), then you will be issued with login details and passwords for each email address after the website has been launched.

The emails we provide are POP3 emails and can be accessed via a web browser using a webmail facility, similar to gmail and hotmail, In addition, it is also possible for you to set-up an email program like MS Outlook, MAC mail or a mobile device to access your emails.

We will provide you with the necessary settings to do this, the set-up will vary slightly depending on the program or device.

Whilst we don't support these other facilities we will endeavour to advise if we can.

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What maintenance and support do you provide?

Both our comprehensive website package and eCommerce online shop package include our support and maintenance service.

This includes support by email and phone in the use of your website and related online marketing. We will also provide minor updates and changes to your website; most small tasks will be included e.g. add a testimonial, change prices, add an image etc. adding new content.

Features or work involving the redesign of the website is not included and will be charged at £50 per hour. We will always tell you when charges will be applicable and can provide a quote for work on request.

You will also receive emails from us offering further advice to support you in developing your website as a key marketing tool for your business. Our online shop package also includes an initial onsite training session to get you familiar with updating and running your online shop.

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Do you provide SEO as part of the website package?

All our sites are optimised for search engines, we use code that is friendly to search engines which means it is easy to read and index.

We will discuss your key marketing terms which you expect people to use when searching for your products and services. The website will then be built bottom up based on those terms, this gives you the best chance of being found for these terms on Google and other search engines.

Remember you are open to competition and so exact positions in search engine results cannot be guaranteed.

Good ranking results also depend on how much additional promotion of your business and website takes place online (directories, indexes, forums etc.).

We do provide other monthly SEO services for clients who wish to further improve their ranking for search terms related to their business. Please see www.activwebdesignhull.co.uk for details.

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What if I have a bespoke requirement?

Our website packages provide everything that most small businesses need for a professional online business; saving you time, costs and generating business - We also offer a number of enhanced marketing options to deal with specific client requirements.

In addition, we also have a bespoke development team that can add or adapt functionality based on your requirements, don't feel you are limited by our standard packages as we have the resources to develop complete flexibility, It also means that our clients can be assured that we can continue to support them as their business grows and their requirements adapt over time.

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Can I transfer my website to another web designer?

Many of our clients have been with us for a number of years now and we continue to adapt their website to maintain and develop it as a valuable marketing tool, we like to think you won't find the need to leave us and we're always happy to discuss options for redesign or upgrade to make sure you are entirely happy with your website and the service we provide. If you should decide to leave us the HTML/CSS code and images for your website are openly available for another developer to copy and rebuild your website with their own chosen content management system.

We don't provide file transfer access as this would allow access our Activ's great proprietary development software - you need to be one of the Activ team for that, In reality, if you move to a new web designer, it is likely you will want something different anyway.

If we administer your domain name, you will need to arrange to transfer this to a new provider and there may be a small admin charge for this (currently £20).

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Does the website work on mobile devices?

Yes, all our website will work perfectly well on mobile phones and other devices however, it is also possible to develop options for the website which are designed specifically for a mobile audience to take account of the smaller format and the specific functions available on a mobile device. We can offer to develop a 'responsive' design for mobile devices that adapts the way the existing content is presented to accommodate the smaller size format and make it easier to navigate or read. We also have a service to provide a dedicated mobile website for clients which is then made available to mobile users. This will reflect the original site design but has content and functionality specifically targeted to the mobile user. This is often a better option for most small businesses where their content does not change significantly in the short term and provides the best experience for the mobile user including specific mobile functions like click to call buttons, location maps, and simple form filling. Our dedicated mobile sites can include some great marketing tools like vouchers, blog feeds, pay facilities and much more. Read more about Our Mobile Websites here.

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What other online services do you provide?

In addition to our web design and SEO services, we can also support you with a wide range of related services including email marketing, photography, video production and editing, copywriting, logo design and more. If we don't have the skills in house, then we work with other selected local suppliers who we believe are right for our clients. If you are not sure if we can help, then just ask us. If we don't think we are the right people for what you need, then we will say and do our best to recommend someone else. We only take on clients that we know will be entirely happy with what we provide.

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NOTE: The above information applies to the services provided by Dave Rowland at Activ Web Design (Yorkshire).

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